Microsoft Dynamics 365

Microsoft Dynamics 365 offers a variety of software products for end-to-end business management available both on-premises and in the cloud.

What is Microsoft Dynamics 365

Microsoft Dynamics 365 is a set of interconnected, modular Software-as-a-Service (SaaS) applications and services designed to both transform and enable your core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating your data, business logic, and processes. So, instead of having separate, siloed sales and marketing functions, Dynamics 365 offers automated, integrated, and intelligent sales and marketing capabilities that efficiently connect, prioritize, and convert leads into paying customers.

At dfyn tech, we take immense pride in providing the best Microsoft Dynamics 365 services. Our area of expertise is providing specialized solutions that exactly match the demands of your company. Our dynamics 365 implementation partners can assist you with Dynamics 365’s deployment and customization procedures because we are familiar with all of its subtle subtleties.

Microsoft Dynamics 365 - DFYN Technologies

Our Service

Let us transform the way you do business with the unparalleled capabilities of Microsoft Dynamics 365.

Whether you’re seeking to optimize customer relationship management, improve business processes, or elevate your sales and marketing strategies, dfyn tech is your trusted dynamics 365 implementation partners on your microsoft dynamics implementing journey.

Microsoft Dynamics 365

Our Products

Microsoft Dynamics 365 CRM (Customer Relationship Management) is a complete tool that supports companies in managing and improving relationships with clients, leads, and prospects. It provides solutions for managing leads, opportunities, campaigns, and support queries efficiently for the teams in charge of sales, marketing, and customer service.

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Dynamics 365 Business Central is a complete platform that combines project management, sales, customer service, supply chain management, and more into one simple user interface. With the help of this cloud-based solution, SMBs can effectively manage their daily tasks, automate procedures, and get useful information about the health of their companies.

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Benefits You Get From Using Dynamics 365

You can use Microsoft Dynamics 365 in the cloud or in a hybrid cloud environment. It’s simple to manage and deploy in whichever way you need based on your budget and infrastructure. Since Dynamics 365 is cloud-based, it’s ideal for companies with a BYOD policy. Employees can easily access their Dynamics 365 apps from Outlook, a web browser or any mobile device.

Dynamics 365 easily integrates with other Microsoft products, including the full Office 365 suite. These integrations allow companies to move from Dynamics 365 to Outlook for communication, to Power BI for data analytics or to SharePoint for documentation. The easier it is to work and move between apps, the less time employees have to spend transferring data between applications and learning new platforms.

Dynamics 365 gives sales teams access to a wealth of insightful customer data – whether they’re working in the field or taking a call in the office. Your team will be able to craft fast responses and deliver information. And companies gain a complete picture of each prospect’s journey, allowing them to create more targeted selling experiences.

Dynamics 365 features a variety of modules and built-in workflow tools you can use to automate tasks across sales, marketing, customer service, field service and project service. If the pre-built tools don’t fit exactly what you need, there’s no need to worry. Dynamics 365 also allows you to modify workflows to meet your needs. Use the customization tools to define additional fields and new objects in the system.

Dynamics 365 collects massive amounts of valuable data on each customer. It analyzes the websites people visit, how they interact with brands, which communities they are a part of and more. Its BI tool can also identify customer sentiments, buying patterns and brand loyalty – data points that can’t be measured quantitatively but are highly relevant to the sales process. This information helps customer service reps handle each customer interaction on a case-by-case basis.

Dynamics 365 can easily scale up or down depending on your current team size, budget and workload. Dynamics 365, like most other Microsoft cloud products, is based on an easy-to-change monthly subscription.

Your employees can access just about any kind of data they need with Dynamics 365, so they can work more efficiently and cut down time searching for information. Employees can make better, more informed decisions, and they have all of the tools and insights they need at their fingertips. Instead of having to access ERP, CRM, data and Office applications separately, users can find everything they need on one platform.

Microsoft offers competitive Dynamics 365 pricing plans for each market segment, lowering the costs depending on the number of purchased products. For example, having a comprehensive solution plan, such as Enterprise for Sales, you may get a lower price of $20 user/month for pretty much any licenses related to Sales, Marketing, and Customer Service modules.

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Microsoft Dynamics 365 Components

MS Dynamics 365 Marketing

A comprehensive module aimed at creating consistent and convertible customer journeys and boosting your marketing team productivity. It provides an in-depth view of your marketing performance in the form of analytics dashboards, as well as the automation of key routine processes, ranging from email marketing to prospects scoring.

MS Dynamics 365 Sales

With sales process automation and advanced AI capabilities, such as lead scoring, your sales team may focus on the right customers and efficiently close sales boosting your sales revenue. Dynamics 365 Sales houses multiple features: 360-degree customer view, sales playbooks, business card scanner, sales assistant and tops it off with outstanding integration capabilities. By integrating Dynamics 365 Business Central and Dynamics 35 Sales, you can deliver the value that every business searches for. The integration allows you to work with and synchronize data types that are common to both services and keep the data up-to-date in both locations.

MS Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service features a unified service desk as well as vast automation capabilities, ranging from the automated case and knowledge management, customer service reports, and dashboards to advanced chatbots to bolster your customer service productivity while delivering a personalized support experience to your customers.

MS Dynamics 365 Field Service

It provides AI-enabled field service resources planning, management, and allocation that allow your technicians to aid your customers at the right time. With Dynamics 365 Field Service you may predict, detect and resolve any customers’ issues without in a proactive manner.

MS Dynamics 365 Finance

This module provides full visibility into your company’s financial resources, including resources’ spread and consumption, in a unified data view. With routine workflow automation enhanced with AI-based predictions, you can always be sure not to miss an invoice or a purchase order. Notable Dynamics 365 Finance features include cash flow forecast, ledger budgets and forecasts, and customer credit and collections management.

MS Dynamics 365 Supply Chain Management

To aid your business operations, this module houses automation capabilities ranging from automated orders and warehouse management to AI-based analytics allowing you to move from reactive to predictive business supply management.

MS Dynamics 365 Commerce

An ecommerce platform that not only allows you to bring your business online but unifies your brick-and-mortar and online stores, while providing you with insightful analytics on your business performance. It offers wide automation and personalization capabilities resulting in a consistent shopping experience for your customers.

MS Dynamics 365 Human Resources

The software allows smart management of your workforce resources, helps you optimize your HR processes, and provides data-driven HR insights. This module offers automation capabilities for increased efficiency of internal communications and employee engagement.

Microsoft Dynamic 365 pricing

The Microsoft Dynamic 365 price is a significant factor to consider when implementing a new business solution. In Dfyntech the MS Dynamic 365 price is flexible. Companies can choose based on their needs and requirements. Also, The pricing structure of Microsoft Dynamic 365 can be categorized into different editions, such as the Finance and Operations edition or the Business Central edition. Each edition has its pricing model, which may include subscription fees, user licenses, or additional charges for specific features or modules.

Microsoft Dynamic pricing